Shipping policy

Shipping Policy

Order Processing & Fulfillment

All merchandise is made to order and fulfilled by our trusted production partner.
Please allow 2–7 business days for production before your order ships.

You will receive an email with tracking information as soon as your order is on its way.

Shipping Times

Estimated delivery times (after fulfillment):

• United States: 3–7 business days

• Canada: 5–10 business days

• International: 7–21 business days (varies by location)

Please note: These are estimated delivery windows, and shipping delays may occur due to carrier issues, holidays, or high order volumes.

Shipping Rates

• Domestic (U.S.) shipping is free on all orders.

• International shipping rates are calculated at checkout based on destination and product type.

International Orders

Customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in the product or shipping cost.

Tracking & Delivery

Once your order ships, you’ll receive a tracking link via email. If your package shows as delivered but you haven’t received it, please contact the carrier first. For unresolved issues, feel free to reach out to us at sunny@torrorg.com